Terms of service
Dispatch & logistics (shipping policy)
Shipping
Each piece is produced in small runs with intention and care. This disciplined production cycle ensures the material integrity of every object that leaves our facility.
Processing time
Orders are processed within 3–5 business days. You will receive confirmation once your order has shipped.
Shipping region
We currently ship within the United States.
Delivery timeframes
Standard shipping typically arrives within 3–7 business days after dispatch.
Delivery timelines are estimates and may vary due to carrier conditions or seasonal volume.
Order tracking
Tracking details will be provided via email once your order leaves our facility.
Address accuracy
Please ensure shipping information is correct at checkout. The Posh Dog is not responsible for delays or misdelivery resulting from incorrect addresses.
Resolution & exchanges (returns & exchanges)
Returns
We design our products to be kept.
If something isn’t right, we’re here to help.
Return window
Returns are accepted within 30 days of delivery.
Integrity requirements
Items must be unused and returned in original packaging.
Initiating a return
To begin a return, please email support@theposhdog.com with your order number. Return instructions will be provided.
Return shipping
Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.
Refunds
Once received and inspected, approved refunds will be issued to the original payment method within 7–10 business days.
Damaged items
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and product. We will resolve the issue promptly.
Commitment to longevity (warranty)
Built for a lifetime
The metal structure of The Architect Feeding Station is covered by a limited lifetime warranty against manufacturing defects under normal residential use (daily feeding within a stable home environment).
The Heirloom Ceramic Bowls are covered by a one-year limited warranty against manufacturing defects.
This warranty does not cover:
- Accidental damage
- Breakage due to impact or dropping
- Improper care or misuse
- Cosmetic wear consistent with daily use
For warranty inquiries, please contact support@theposhdog.com.
We believe essential objects should endure.
Customer support
For questions about your order or product details:
Email: support@theposhdog.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Response Time: Within 24–48 business hours
We respond with the same care we put into every product.
Faq section
Organized into 4 sections:
- Product & design
- Sizing & fit
- Materials & care
- Orders & policies
(Clean. No emojis. No fluff)
Product & design
Is this just a dog bowl stand?
No.
The Architect Feeding Station was designed as a permanent object for the home — not a temporary accessory.
Its proportions, materials, and finish were considered with the same care applied to architectural furnishings.
Why is it elevated?
Elevation supports a more natural feeding posture for most dogs.
The structure was designed to promote calmer, more comfortable mealtime while maintaining visual balance within the home.
Does it move during use?
The Architect is designed with a specific visual and physical weight to remain grounded. Stability is a core architectural principle of the system.
Are the bowls included?
Yes.
Each Architect Feeding Station includes two Heirloom Ceramic Bowls designed specifically to nest within the structure.
Sizing & fit
How do I choose the right size?
Choose the size based on your dog’s height and feeding posture.
As a general guideline:
- Small: for smaller breeds
- Medium: for most mid-sized dogs
- Large: for taller breeds
The goal is to provide ergonomic elevation that complements their stature without visual or physical strain.
(A height guide visual link to show an example.)
What if I choose the wrong size?
We accept returns within 30 days, provided the item is unused and returned in original packaging.
Materials & care
Why ceramic instead of stainless steel?
Ceramic is a permanent material. Unlike plastic or stainless steel, it is non-porous and lead-free, ensuring a hygienic surface that does not degrade over time.
Are the bowls dishwasher safe?
Yes.
The Heirloom Ceramic Bowls are dishwasher safe.
Is the stand dishwasher safe?
No.
The metal structure should be wiped clean with a damp cloth.
Are replacement bowls available?
Yes.
Replacement bowls may be purchased individually if needed.
Origin & craft
Where is it made?
Each feeding station is designed and produced in the United States in small production runs.
This allows for greater control over materials, finishing, and long-term consistency.
Is it covered by a warranty?
Yes.
The metal structure is covered by a limited lifetime warranty against manufacturing defects under normal residential use.
Ceramic bowls are covered by a one-year limited warranty.
Orders & policies
How long does shipping take?
Orders are processed within 3–5 business days.
Delivery typically occurs within 3–7 business days after dispatch.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photographs of the packaging and product. We will resolve the issue promptly.
Can I return it?
Returns are accepted within 30 days of delivery.
Items must be unused and returned in original packaging.
Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.
On the product page (above FAQ), you could include a quiet reassurance strip:
- Designed to be kept
- Made in the USA
- Limited lifetime warranty
- 30-Day returns