Refund policy

Resolution & exchanges

We design our products to be kept.

If something isn't right, we'll make it right.

Returns are accepted within 30 days of delivery.

Items must be unused and returned in their original packaging.

To begin a return, please email support@theposhdog.com with your order number.

Return instructions will be provided by our support team.

Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 7–10 business days.

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include photographs of the packaging and product so our team can review the issue and provide the appropriate resolution.